neon sign "do something great"

The Fish Rots From the Head

Crappy service is the owner’s fault. Not the employees, not even the manager.  Attitude and approach are built into an organization from the top.  It’s the culture, buy-in, and decisions about who has real power within an organization.   These decisions influence hiring, onboarding, and training.

The actions we take and the feelings we have about employees and customers will manifest.  An owner that isn’t invested in her people is setting the joint up for failure.

Want a better bottom line? Decrease your reliance on giveaways and sales, and increase the capacity of your frontline employees.  Educate them on how they impact the budget- working through a budget variance report is a great way to do this.  Provide employees with a plan for growth in the company, and most of all, give them the tools to solve customer needs on the fly.

Increasing accountability and responsibility through education improves morale, leads to better customer experiences, and translates to growth for your organization.

If these are things you don’t believe in, then why would your employees believe in you?

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.