How much weight do you place on your internal communication processes? Whether you are conscious of the ways you communicate internally or not, there is a process. Processes are built over time and consist of whatever we do that gets the job done. However, that doesn’t always make them effective.
My work in communications with NGA 911 has given me a unique view of public safety. I have the privilege of sitting in calls with Public Safety Answering Point (PSAP) directors across the country to learn more about the challenges they face in bringing better 9-1-1 to our communities. As
Working from home sounds like a blessing — until it’s not, right? At first blush, it sounds great… roll out of bed and sit in PJs all day. Or do a load of laundry between calls. No more annoying run ins with that chatty co-worker, or making small talk while
Lately, I’ve been thinking a lot about leadership. It’s kind of a slippery little concept, isn’t it? It’s hard to define, and the granular details differ for everybody. But when we’ve seen it (or not seen it!) we know. I’m fortunate to work with some fantastic people. Individually they know when
Who are your brand ambassadors? If you think it should be your salespeople you, my friend, are dead wrong. Let me tell you a little story about a house renovation project. These are the things that nightmares and divorce decrees are made of. It’s not really about the arguing over
Have you ever failed at something you tried? Although most of us hate when we don’t live up to the standards we set for ourselves, sometimes failure can point us to areas we could have performed better. Also, admitting failure gives us a chance to truly capture it as an opportunity