Tag: leadership

Forbes Council Post: Five Tips For Overcoming Internal Communication Issues In Growing Companies

How much weight do you place on your internal communication processes? Whether you are conscious of the ways you communicate internally or not, there is a process. Processes are built over time and consist of whatever we do that gets the job done. However, that doesn’t always make them effective.

A Year in Review with My Public Safety Client, NGA 911

My work in communications with NGA 911 has given me a unique view of public safety. I have the privilege of sitting in calls with Public Safety Answering Point (PSAP) directors across the country to learn more about the challenges they face in bringing better 9-1-1 to our communities. As

Forbes Council Post: Building Effective Communication In Remote Teams

Working from home sounds like a blessing —  until it’s not, right? At first blush, it sounds great… roll out of bed and sit in PJs all day. Or do a load of laundry between calls. No more annoying run ins with that chatty co-worker, or making small talk while

On Fitting In

Have you ever done something ridiculous to fit in? One of my favorite things to do on a lazy Sunday afternoon is to watch Oprah’s Super Soul Sunday while cooking dinner or milling about the house. I love most of the guests and stories, but my favorite episode ends with

Leadership in a new normal.

Lately, I’ve been thinking a lot about leadership. It’s kind of a slippery little concept, isn’t it? It’s hard to define, and the granular details differ for everybody. But when we’ve seen it (or not seen it!) we know. I’m fortunate to work with some fantastic people. Individually they know when

Dear Landlords, those bad tenants are your fault.

I hate to break it to you, but you are probably to blame for some of your rental woes. I recently read an article about a couple who said their experiences with terrible tenants (as a side note, I call them residents instead of tenants) are enough to make them

What Lights You Up at Work?

What special things light you up about your business? I mostly dwell in the solo activities of writing and looking stuff up.  (Which I love by the way!) But the other 40% of my job requires me to interview strangers, write about the intimate details of their business, edit their

neon sign "do something great"

The Fish Rots From the Head

Crappy service is the owner’s fault. Not the employees, not even the manager.  Attitude and approach are built into an organization from the top.  It’s the culture, buy-in, and decisions about who has real power within an organization.   These decisions influence hiring, onboarding, and training. The actions we take and

5 Ways to Make it Rain Content with Audio Files

In a perfect world, all of our websites, social platforms, and marketing campaigns would be buzzing happily along full of content and follower interactions. But the reality is that you have a business to run, and it keeps you damn busy!  Guess what happens to those writing tasks… you think,

How’s that New Year’s Resolution going?

What the what… it’s July why are we talking about resolutions you say? Well, we are more than halfway through the year, so why not?  There always seems to be a lot of chatter about the idea of making new changes at the first of the year, and then that

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